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Event Details


Log on between 9.15am and 9.25am for the 9.30am start (AEST)

Live Streamed Webinar

All School office staff

$215 + GST

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Advancing Relational Skill Sets for Front Office Staff

This workshop is designed to give front office staff a booster that inoculates them from the gloom that can creep in when dealing with precarious situations and irrational behaviour. This informative, enjoyable and inspiring workshop is built around four key aspect of the front office challenge – 

  • The fundamentals of exceptional service
  • Doing your best work
  • Contributing to your school’s mission
  • Communicating with parents and other staff members

Loaded with humour, engagement and plenty of fun this workshop tackles issues like –

  • Responding to difficult parents, including vital tips for managing parent complaints
  • How to “Wow” parents and community members
  • Developing a whole-organization mentality
  • How your work is more important than your title
  • Ways to avoid making judgments
  • Responding positively to criticism
  • The powerful components of verbal communication
  • Tips for ending conversations on a high note
  • Techniques you can use to motivate others
  • Techniques for calming angry people
  • Techniques for dealing with irrational behaviour

This is a session that provides front office professionals with strategies to help them relax, reenergise and reorganise those issues that drain their happiness and resilience levels.

Presented by Critical Agendas

Greg Mitchell

Greg Mitchell is an established and highly sought after consultant who works with teachers, parents and administrators where it counts… in schools and in classrooms. He regularly teaches in classrooms in primary and secondary schools all over Australia demonstrating the changes that really work. Greg is an exceptional presenter with the ability to connect with educators, to challenge them and provide many practical strategies that work! Great knowledge, practical, dynamic and very entertaining!

Critical Agendas Speaker

Hear from teachers who have attended a Critical Agendas Event

Keep up the fantastic PD opportunities! Very  professional and well-researched workshops and conferences.

Paul Dillon

The best P.D. I have attended in living memory!” I loved every minute of this engaging, interesting and informative PD. And I have been teaching for 40+ years!

Susan Snooks

Passionate &  Authentic Speakers – Meaningful Strategies

Tamara Rundle

Inspirational Speakers –  the knowledge gained will be so beneficial in my classrooms

Libby Fullard.

I love the fantastic variety of workshops and conferences on offer. Always look forward to Critical Agendas PD’s.

Tim Livy

“It is the first P.L. in a long long time that I haven’t been checking in with my watch.”


Loved the passion of the Presenters

Ivana Ryan

Loved the honesty in the sharing of information and strategies

Liberty Hatzidimitriou