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Booking Conditions
No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement. Please note Critical Agendas reserves the right to transfer participants from face to face to webinar format with price adjustments (if required), should minimum numbers not be met for face to face event
Build Positive Relationships and a Positive Work Environment Within Your Administration Team/Office
Building Positive Relationships and Handling Difficult Conversations Effectively in the Workplace:
Contributes to more harmonious relationships across colleagues and teams
Boosts morale, helping staff feel valued and connected
Enhances positive connections
Boosts mood and confidence which leads to a productivity boost
Can increase job satisfaction
Promotes a warm, professional front- office experience that reflects positively on your school.
This workshop explores:
• How to Manage Difficult Conversations using GROW, AFFIRM, and PEA Frameworks
• Effective Communication Skills that strengthen clarity, connection, and trust
• How to Give Effective Feedback using the SBI (Situation–Behaviour–Impact) process
• The Importance of Attitude and Mindset in shaping workplace culture and relationships
• How to Cultivate Positivity at Work through intentional habits
• Credibility and Authenticity as foundations for influence and trust
• Collaboration strategies that enhance teamwork and reduce friction
• The Practical Magic of “Thank You”
• How to Adopt an ‘Attitude of Gratitude’ to elevate wellbeing, connection, and workplace satisfaction
“This session was one of the most empowering workshops that I have ever done and I leave the session with extremely useful and relevant tools to use going forward. Thanks so much to Sally for leading us in the session so positively.
We could not recommend these sessions more highly to others working in education administration or any area really.
It’s the best professional coaching we have ever received!”
Karen & Tina – St Anne’s School North Albury
