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Booking Conditions
No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement. Please note Critical Agendas reserves the right to transfer participants from face to face to webinar format with price adjustments (if required), should minimum numbers not be met for face to face event
Conflict Competence: skills and frameworks for having difficult conversations
Please note new date.
Most people avoid difficult conversations because they are confronting, difficult, awkward, and the emotional stakes are often high.
All staff working in a school, regardless your role, need to learn and understand how not to avoid difficult conversations. Whether it’s navigating conflict with between students, providing feedback to colleagues or discussing a tricky topic with parents, successfully conducting difficult conversations in the workplace can make the difference between enjoying your job or not.
This workshop will focus on:
- exploring emotional regulation and self-awareness
- defining conflict and how people respond
- collaborative problem solving techniques
- structured conversation frameworks to manage conflict
- Exit strategies for when all else fails!