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Event Details


9.30am - 3.00pm - Log on between 9.15am and 9.30am (AEST)

Live Streamed Webinar

All School Administration Staff and Management

$225 + GST

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Developing your Front of Office Communication and Relationship Skills – From Reception to Management… T2

This two-part workshop will address strategies to improve your work place
relationships and strategies to improve your communication skills.
If you are in the front line and work with parents, teaching staff, and
students on a regular basis then this workshop is for you. This program is
ideal for general office staff whose role includes working with and supporting
all members of complex school communities. Front of office staff drive the
heart beat and often provide the first impression of ‘who we are’ at many
schools; culture. Front of office staff are the often the ‘first responders’ to
distressed and sometimes angry parents, anxious and often self-important
students, stressed and sometimes demanding teachers. Establishing and
sustaining productive relationships across the school is a key role of office
staff and they need adequate training and skills to make sure their wellbeing
is maximized and the office can function without toxic relationships and
unnecessary conflict.
If respectful relationships are at the core of your school vision and values
then how is this translated into those very busy Front of Office relationships?
The quality and nature of relationships in the school office will be a
significant determinant in people’s perception of ‘school culture.’ Front of
Office staff now have less time to do more things and have additional roles
that for some of us were never trained for. Tensions can be reduced and
conflict managed positively by working ‘relationally’ with people rather than
management through more traditional approaches.


Presented by Critical Agendas

David Vinegrad

David Vinegrad is a well-known presenter with extensive experience in the area of behaviour management both nationally and internationally. He has highly developed skills as a facilitator, trainer, and presenter and is widely recognised as an international expert on restorative justice. He has played a major role in the introduction of restorative practices into schools in Australia and internationally and is an experienced counsellor and mediator including high level management of critical incidents and school based trauma. David has over 30 years of experience working with teachers and students in a variety of diverse educational settings undertaking and developing a wide range of roles including recent work in Japan and Brazil.

Critical Agendas Speaker

Hear from teachers who have attended a Critical Agendas Event

Loved the passion of the Presenters

Ivana Ryan

Just a big Thank you for giving us the opportunity to attend the Critical Agenda Workshop yesterday.  David presented a great program, lots of handy strategies and he was very engaging and supportive. Highly recommended.  I was very happy we did not have to do any Role play’s

It was also fantastic to catch up with Zlatica, Dani, Kate and Marg, lots of laughs

A big THANK YOU once again


Tan x

Tania The Geelong College

Passionate &  Authentic Speakers – Meaningful Strategies

Tamara Rundle

“It is the first P.L. in a long long time that I haven’t been checking in with my watch.”


The best P.D. I have attended in living memory!” I loved every minute of this engaging, interesting and informative PD. And I have been teaching for 40+ years!

Susan Snooks

I love the fantastic variety of workshops and conferences on offer. Always look forward to Critical Agendas PD’s.

Tim Livy

Keep up the fantastic PD opportunities! Very  professional and well-researched workshops and conferences.

Paul Dillon

Inspirational Speakers –  the knowledge gained will be so beneficial in my classrooms

Libby Fullard.

Loved the honesty in the sharing of information and strategies

Liberty Hatzidimitriou