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Booking Conditions
No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement.
How to conduct Difficult Conversations
Most people avoid difficult conversations because they are confronting, difficult, awkward, and the emotional stakes are often high. Leaders at all levels need to learn and understand how not to avoid difficult conversations.
Successfully conducting difficult conversations in the work place can make the difference between success and failure – both for the leader and the school.
This workshop will focus on –
- Exploring high conflict people and organisations
- Defining conflict and how people respond
- Taking a L.E.A.P to problem solve
- Applying the 4 x step conversation
- Managing performance issues through a 10 step approach.
