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Event Details


9.30am - 3.00pm - Log on between 9.15am and 9.30am Victorian Time

Live Streamed Webinar

All School Administration and Management Staff

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Booking Conditions

No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have any monies paid refunded in full. Cancellation made prior to the Thursday 19th August, 2021 will incur a 25% service charge per applicant. This program will be payable for in full for cancellations made on or after Thursday 19th August, 2021 or for failure to attend the program. Participants will be sent a Zoom link which is only to be used by the registered person, if any other unregistered person views the webinar without registration, they will be liable for the full registration plus an additional 25% administration fee. No attendance certificates will be issued until all monies are paid in full. Any cancellation must be made in writing and emailed to In the event of insufficient applications this program will not proceed, and registration monies paid will be fully refunded. Critical Agendas Pty Ltd will not be accepting liability for any other associated costs. Critical Agendas Pty Ltd reserves the right to vary the advertised program prior to commencement.

Increasing the Knowledge and Skills of your Administration Staff

Understanding your own behavioural style to achieve constructive outcomes  – Christina Katopis
This disc personality test will help you increase your personal and professional success. The DiSC model provides a common language people can use to better understand themselves and those they interact with — and then use this knowledge to reduce conflict and improve
working relationships. An administrative assistant provides support to the office and serves as a liaison between employees and customers. Responsibilities include answering phone calls and emails, creating new office protocols that increase productivity, scheduling appointments and events, ordering supplies when needed, and assisting with marketing. By recognising your own DiSC style and the DiSC style of others, you can constructively influence people to achieve your goals.
The session will assist participants to:
• Understand our own personal behavioural style and how that impacts on others.
• Recognise, understand and appreciate other people’s communication styles.
• Explore your own individual reaction to change and possible impact on others.
• Recognise our team strengths and areas for skill development

7 Essential Skills in the High Performing Front Office – David Vinegrad

This workshop will focus on the magic number 7 and what might be the most important personal and interpersonal skills needed for front offices to be at their best and most productive.
We will explore the following 7 skills and investigate how participants can integrate them into their daily practice and office procedures.
1. Conflict – responding & managing
2. Relationships – building, maintaining & repairing
3. Body language – awareness & presence
4. Collaboration – getting on with others
5. Attitude – growth mindset
6. Problem solving – crisis management & critical thinking
7. Emotional intelligence – knowing self and others
There will be many ideas and concepts for participants to take away and share with their colleagues that will encourage a greater understanding of what works to create and sustain the high performing front office.

The Art of ‘Active Listening’ – Sally Learey

Active Listening is a fundamental interpersonal communication skill that centres around a structured way of listening and responding. It lets another person know that you are interested in their ideas, concerns, and opinions (without necessarily agreeing with them). Utilising the skill of active listening during a professional conversation can diffuse, alleviate, and transform what may otherwise spiral into a negative or toxic interaction. This workshop explores the art of active listening so front office staff can proactively manage parents, teachers, students or
colleagues who exhibit elevated negative emotions or an angry, aggravated, blaming mindset.

Presented by Critical Agendas

Christina Katopis

Christina Katopis is a highly experienced and dynamic trainer, with over 17 years of training and consulting experience across numerous sectors. She has experience in working with both public
and private organisations throughout Australasia.

Christina has the following qualifications:
o Certificate IV in Training and Assessment
o Graduate Diploma in Human Resource Development
o Degree in Social Work
o DISC accreditation
o MBTI accreditation
o GENOS Emotional Intelligence accreditation

Christina is regarded as a knowledgeable, interactive and enthusiastic facilitator. She has an immensely loyal client base in a wide range of industries. Her style is participative, engaging and
enjoyable. Her approach to facilitating encompasses key adult learning principles. She actively ensures all materials presented are relevant to participants’ work situations.

As an experienced trainer and presenter, Christina delivers workshops aimed at enhancing peoples’ capabilities and skill sets.

Critical Agendas Speaker
Presented by Critical Agendas

David Vinegrad

David Vinegrad is a well-known presenter with extensive experience in the area of behaviour management both nationally and internationally. He has highly developed skills as a facilitator, trainer, and presenter and is widely recognised as an international expert on restorative justice. He has played a major role in the introduction of restorative practices into schools in Australia and internationally and is an experienced counsellor and mediator including high level management of critical incidents and school based trauma. David has over 30 years of experience working with teachers and students in a variety of diverse educational settings undertaking and developing a wide range of roles including recent work in Japan and Brazil.

Critical Agendas Speaker
Presented by Critical Agendas

Sally Learey

Sally Learey is a renowned keynote speaker, author and education consultant. As well as teaching, she holds qualifications in training, positive psychology, coaching and counselling. Sally has worked in both training and primary and secondary teaching sectors across a variety of educational settings. Sally is also an author of 7 books ranging from children’s books to adult non-fiction. She is passionate about supporting the wellbeing of teachers and leaders in education. Sally empowers teachers to create classrooms and learning environments that are inclusive for all students. As a mother of a son with special needs which includes ASD, she has a wealth of personal and professional expertise in this area.

Critical Agendas Speaker

Hear from teachers who have attended a Critical Agendas Event

Loved the passion of the Presenters

Ivana Ryan

Passionate &  Authentic Speakers – Meaningful Strategies

Tamara Rundle

I love the fantastic variety of workshops and conferences on offer. Always look forward to Critical Agendas PD’s.

Tim Livy

Loved the honesty in the sharing of information and strategies

Liberty Hatzidimitriou

Keep up the fantastic PD opportunities! Very  professional and well-researched workshops and conferences.

Paul Dillon

The best P.D. I have attended in living memory!” I loved every minute of this engaging, interesting and informative PD. And I have been teaching for 40+ years!

Susan Snooks

Just a big Thank you for giving us the opportunity to attend the Critical Agenda Workshop yesterday.  David presented a great program, lots of handy strategies and he was very engaging and supportive. Highly recommended.  I was very happy we did not have to do any Role play’s

It was also fantastic to catch up with Zlatica, Dani, Kate and Marg, lots of laughs

A big THANK YOU once again


Tan x

Tania The Geelong College

Inspirational Speakers –  the knowledge gained will be so beneficial in my classrooms

Libby Fullard.

“It is the first P.L. in a long long time that I haven’t been checking in with my watch.”