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Booking Conditions
No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement. Please note Critical Agendas reserves the right to transfer participants from face to face to webinar format with price adjustments (if required), should minimum numbers not be met for face to face event
Mastering Student Behaviour for all Administration and Non-Teaching Staff
The Proactive & Effective Strategies That Work
This full-day workshop is designed specifically for front office, administration, management and all other non-teaching staff, where they will learn how to proactively manage student behaviour and confidently respond to challenging situations! It’s not easy to manage student behaviour when you only see them sporadically or when they are sent to a busy workspace when they are angry and distressed.
The workshop is designed so that non-teaching staff can
- Gain practical, hands-on tools they can use immediately
- Create a welcoming and supportive spaces where students thrive
- Boost their confidence in handling tough situations with calm and control
KEY CONTENT
- Proactive Techniques
- How to build positive relationships with students
- How to set clear expectations and structure your environment
- How to engage students before behaviour escalates
- Reactive Strategies
- Learn several ways to de-escalate situations calmly and effectively
- Address minor, moderate, and severe misbehaviour
- Follow up to reinforce positive change
- Working With Neurodiverse Students
- Understanding unique needs of different students
- Tailor responses to support students with ASD, ADHD, and sensory sensitivities
- Collaborate with teaching staff for consistent support
This workshop is perfect for anyone who works with students and wants to create a safe, positive, and inclusive school environment AND enjoy their day at work.
