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4.5 PD HOURS

Event Details

14/05/2026

9.30am - 3.30pm - Log on between 9.15am and 9.30am Victorian Time

Live Streamed Webinar

All Reception and Administration Staff

$294 + GST

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Booking Conditions

No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement. Please note Critical Agendas reserves the right to transfer participants from face to face to webinar format with price adjustments (if required), should minimum numbers not be met for face to face event

Sustaining the welcoming face of your school

Are you the smiling front of house or support role at your school but feeling tired, run down and overwhelmed? In Australia almost 4 in 5 school staff may experience a mental health difficulty in their life. Reception and administration staff roles are faced with competing demands, managing staff expectations, and frustrations from parents and the community.

Move beyond stress and burnout to create a sustainable, productive and fulfilling work life.

It’s time to look after you so you can enjoy your work. Knowing how to navigate heightened emotions in others, how to tackle difficult conversations, and manage your workload while limiting your stress is a skill.

This workshop will help you to:

  • Sustain your ability to provide a warm and welcoming face for your school community.
  • Managing your own stress in the midst of a challenging job.
  • Focus on what is in your control and navigate competing priorities.
  • Develop positive communication skills to tackle difficult conversations for success.
Critical Agendas Speaker
Presented by Critical Agendas

Dr Julie Rowse

Dr Julie Rowse is a speaker, author, coach and trainer. As a mental health occupational therapist for the past 27 years and author of the book ‘The Mentally Fit Leader’ she is an engaging speaker who uses her wealth of knowledge and experience to inspire audiences to be intentional. Julie grew up surrounded by teachers in her family and has extensive experience working alongside the education sector to support schools to create mentally fit environments that promote regulated students who are ready to learn.

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Hear from teachers who have attended a Critical Agendas Event

Tina Hobbs – Administration Workshops

I have come away from this session feeling very inspired and so much more positive. I now have many new ideas/techniques/strategies regarding how I can better manage a workload that often feels overwhelming. Some of these can be implemented immediately while others are more long-term plans. Thank you for making this workshop so practical. I just wish that all school admin staff had the opportunity to undertake this course.

St Anne’s School North Albury

“Build Positive Relationships and a Positive Work Environment Within Your Administration Team/Office by Sally Learey”

This session was one of the most empowering workshops that I have ever done and I leave the session with extremely useful and relevant tools to use going forward. Thanks so much to Sally for leading us in the session so positively.

Frances Wong AI Skills for Busy School Admin Teams

“AI Skills for Busy School Admin Teams by Tracy Anthony & Dennis Wollersheim”

I have already enhanced my skills over the past week – been able to interact with AI program to redraft, polish and give suggestions/ideas.

Frances Wong

Australian International School Hong Kong

Libby Fullard.

Inspirational Speakers –  the knowledge gained will be so beneficial in my classrooms

Ivana Ryan

Loved the passion of the Presenters

Tania The Geelong College

Just a big Thank you for giving us the opportunity to attend the Critical Agenda Workshop yesterday.  David presented a great program, lots of handy strategies and he was very engaging and supportive. Highly recommended.  I was very happy we did not have to do any Role play’s. 

Karon Grimmer – Administration Workshop

This session was one of the most empowering workshops that I have ever done and I leave the session with extremely useful and relevant tools to use going forward. Thanks so much to Sally for leading us in the session so positively.

Absolutely brilliant information, empowering us with many tools and skills to takeaway and work on. My colleague and I leave full of positive energy about how to approach the challenges of our admin roles.

Susan Snooks

The best P.D. I have attended in living memory!” I loved every minute of this engaging, interesting and informative PD. And I have been teaching for 40+ years!

Meaghan

“It is the first P.L. in a long long time that I haven’t been checking in with my watch.”

Tamara Rundle

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