Save The Date
Booking Conditions
No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement. Please note Critical Agendas reserves the right to transfer participants from face to face to webinar format with price adjustments (if required), should minimum numbers not be met for face to face event
The 3 C’s for your Admin Team – Communication, Customer Service & Controlling Your Time
Part 1 – Communication
In part one of the session, you will discover how to:
Understand your unique style of communication and how this affects how you communicate with other staff, parents, students or stakeholders.
Discover how to flex your style of communication to gain a better outcome from every conversation.
Communicate in a clear, confident, positive and effective style to create better relationships and therefore building trust.
Become a valuable asset to the team through effective communication methods.
Part 2 – Customer Service
Understand the needs of each customer through effective listening and creating a great service culture.
Become a customer service advocate for your organisation through excellent communication and a solution-based response to all customers.
Enhance the reputation of the organisation through relationship building with both internal and external customers.
Discover the knowledge, skills and attitude to become a customer service professional for your organisation.
Part 3 – Controlling Your Time
Learn how to prioritise your tasks effectively to ensure that you are constantly productive.
How to be assertive when your task list is full and still achieve your goals.
Practical tips to organise your time at work and create a sense of achievement.
How to deal with the pressure and therefore create less stress in your day.
End of Event
Question Time Plus Action Plan
This Professional Development Session includes the “Emergenetics Profile” which is used to form the framework for each 90-minute session.
