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Event Details


Log On between 8.15am – 8.25am for 8.30am start (AEST)

Live Stream Webinar

Any person who is employed in an administration position in any sector who is interested in enhancing their skills

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Booking Conditions

No applications for this program will be accepted after all vacancies have been filled. Unsuccessful applicants will have their monies refunded in full. Cancellation prior to two weeks before the program date (cut-off date) will incur a 15% service charge per applicant. This program will be payable in full for cancellations made on or after the cut-off date or for failure to attend the program. All cancellations must be in writing and emailed to us. In the event of insufficient applications this program will not proceed and registration monies be fully refunded. In the event of this program being cancelled due to unforeseen circumstances registration monies only will be refunded as Critical Agendas will not accept liability for the payment of any other associated costs. Critical Agendas reserves the right to vary the advertised programs prior to commencement.

Towards Excellence – Enhancing the Skills of our Administration Staff

Groups Bookings (5 or more Participants)

$205 + GST per person in a single group registration of 5 or more

Log On between 8.15am – 8.25am for 8.30am start (AEST)

8.30am – 10.00am – Workshop 1 – David Vinegrad

Surviving Workplace Performance Conversations

10.00am – 10.15am – Monring Tea

10.15am – 11.45am  Workshop 2 – Christina Katopis

Setting up and Recording a Successful Meeting

11.45am – 12.45pm – Lunch

12.45pm – 2.15pm Workshops 3 – Karen Smythe

The secrets to effective inbox, email, calendar and content management

2.15pm – 2.30pm – Afternoon Tea Break

2.30pm – 4.00pm Workshop 4 – David Vinegrad

Developing your Front of Office Communication and Relationship Skills – From Reception to Management…

Close 4.00pm


Registrations for this event have now closed.


Presented by Critical Agendas

David Vinegrad

David Vinegrad is a well-known presenter with extensive experience in the area of behaviour management both nationally and internationally. He has highly developed skills as a facilitator, trainer, and presenter and is widely recognised as an international expert on restorative justice. He has played a major role in the introduction of restorative practices into schools in Australia and internationally and is an experienced counsellor and mediator including high level management of critical incidents and school based trauma. David has over 30 years of experience working with teachers and students in a variety of diverse educational settings undertaking and developing a wide range of roles including recent work in Japan and Brazil.

Critical Agendas Speaker
Presented by Critical Agendas

Christina Katopis

Christina Katopis is a highly experienced and dynamic trainer, with over 17 years of training and consulting experience across numerous sectors. She has experience in working with both public
and private organisations throughout Australasia.

Christina has the following qualifications:
o Certificate IV in Training and Assessment
o Graduate Diploma in Human Resource Development
o Degree in Social Work
o DISC accreditation
o MBTI accreditation
o GENOS Emotional Intelligence accreditation

Christina is regarded as a knowledgeable, interactive and enthusiastic facilitator. She has an immensely loyal client base in a wide range of industries. Her style is participative, engaging and
enjoyable. Her approach to facilitating encompasses key adult learning principles. She actively ensures all materials presented are relevant to participants’ work situations.

As an experienced trainer and presenter, Christina delivers workshops aimed at enhancing peoples’ capabilities and skill sets.

Critical Agendas Speaker
Presented by Critical Agendas

Karen Smythe

Karen Smythe is the director, coach and facilitator at The Vibrant Edge Pty Ltd, where she brings opportunities in training, coaching and team development to the global workforce.

With 33 years of international experience in corporate and educational institutions, in a wide range of subjects for diverse groups and ages, she is dedicated to helping people to work efficiently and effectively.

Throughout the years Karen has developed an interactive, impactful and fun training style to convert training to vibrant learning experiences.

On top of developing others, Karen is dedicated to the continual upgrading of her own skills and has a Certificate IV in Workplace Training & Assessment and Small Business Management, a Diploma in Life Coaching, Counselling and Social Media Management.

Furthermore, Karen is an Advanced Emergenetics Associate and a Certified Emergenetics ESP Consultant. She has co-designed and developed Speak up for Sport, a training program that develops young athletes in professionalism on and off the field.

When she is not writing new books, developing her skill set or engaged in workshops or speaking opportunities, you can find her at sporting events encouraging her favourite team (in a matching jersey) or travelling to explore unfamiliar places.

Critical Agendas Speaker

Hear from teachers who have attended a Critical Agendas Event

Inspirational Speakers –  the knowledge gained will be so beneficial in my classrooms

Libby Fullard.

Passionate &  Authentic Speakers – Meaningful Strategies

Tamara Rundle

The best P.D. I have attended in living memory!” I loved every minute of this engaging, interesting and informative PD. And I have been teaching for 40+ years!

Susan Snooks

Just a big Thank you for giving us the opportunity to attend the Critical Agenda Workshop yesterday.  David presented a great program, lots of handy strategies and he was very engaging and supportive. Highly recommended.  I was very happy we did not have to do any Role play’s

It was also fantastic to catch up with Zlatica, Dani, Kate and Marg, lots of laughs

A big THANK YOU once again


Tan x

Tania The Geelong College

Loved the passion of the Presenters

Ivana Ryan

I love the fantastic variety of workshops and conferences on offer. Always look forward to Critical Agendas PD’s.

Tim Livy

Loved the honesty in the sharing of information and strategies

Liberty Hatzidimitriou

Keep up the fantastic PD opportunities! Very  professional and well-researched workshops and conferences.

Paul Dillon

“It is the first P.L. in a long long time that I haven’t been checking in with my watch.”