Relational Skill Sets for Front Office Staff
School front office people live in a land of relationships.
Caught in a world of demands from school leaders, coordinators, teachers, parents, students and tradespeople, front office staff really need to be at the top of their game to succeed. This means not only having job specific skills but the ability to build strong relationships with everyone they work with.
This workshop explores the key skill development areas that all front office staff need and shows you not only the skills but how to develop and apply them….
- Emotional Intelligence
- Understanding Personality
- Mindset Manoeuvrability
- Conflict Resolution
- Team Building
- Giving and receiving feedback
- Calmness in a crisis
- Positive Problem Solving
This is a thoroughly engaging and challenging workshops which you will wan to share with your whole team.