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Advancing Relational Skill Sets for Front Office Staff

School front office people live in a land of relationships.

Caught in a world of demands from school leaders, coordinators, teachers, parents, students and tradespeople, front office staff really need to be at the top of their game to succeed. This means not only having job specific skills but the ability to build strong relationships with everyone they work with.

This workshop explores the key skill development areas that all front office staff need and shows you not only the skills but how to develop and apply them….

  • Emotional Intelligence
  • Understanding Personality
  • Mindset Manoeuvrability
  • Conflict Resolution
  • Team Building
  • Leadership
  • Giving and receiving feedback
  • Calmness in a crisis
  • Positive Problem Solving
  • Adaptability

This is a thoroughly engaging and challenging workshops which you will wan to share with your whole team.

Hear from teachers who have attended a Critical Agendas Event

The best P.D. I have attended in living memory!” I loved every minute of this engaging, interesting and informative PD. And I have been teaching for 40+ years!

Susan Snooks

Passionate &  Authentic Speakers – Meaningful Strategies

Tamara Rundle

Inspirational Speakers –  the knowledge gained will be so beneficial in my classrooms

Libby Fullard.

Just a big Thank you for giving us the opportunity to attend the Critical Agenda Workshop yesterday.  David presented a great program, lots of handy strategies and he was very engaging and supportive. Highly recommended.  I was very happy we did not have to do any Role play’s

It was also fantastic to catch up with Zlatica, Dani, Kate and Marg, lots of laughs

A big THANK YOU once again


Tan x

Tania The Geelong College

Keep up the fantastic PD opportunities! Very  professional and well-researched workshops and conferences.

Paul Dillon

Loved the honesty in the sharing of information and strategies

Liberty Hatzidimitriou

Loved the passion of the Presenters

Ivana Ryan

“It is the first P.L. in a long long time that I haven’t been checking in with my watch.”


I love the fantastic variety of workshops and conferences on offer. Always look forward to Critical Agendas PD’s.

Tim Livy